Wow I just read that really bad review and I have to say that my experience of 10 years coming here is nothing like Larissa's. My hair has never been anything but perfect after leaving that salon. Francine not only understands any haircut I explain to her (seriously, she doesn't need a picture) but she also nails my color every time! That is no little thing (again, no picture necessary). She has a gift of understanding what you're telling her in the abstract. She will do whatever is asked of her but if you suggest something that's really not for your hair texture, she will point that out and I appreciate that! Lisa is lovely; bends over backwards to accommodate me and Nick is great. Never saw him be out of line in any way but I will tell you he gives one HELL of a shampoo. Trust me, this place is a keeper for years and years.