My daughter when there for a bleach. After the stylist put the bleach he went to help someone else, it's obvious he left the bleach in too long because 3 days later, her hair started falling out. It was terrible, so much hair she has it in a ziplock bag. My older daughter took her back to show them, not one ounce of sympathy when my daughter was so distraught over how much hair she's losing. They did give her the 200 dollars back but till this day she hasn't been the same her hair is continuously keeps falling out mind you this was in April and we are now in a August, it very brittle, very very short and still falling out. We've just tried everything under the sun to repair it and nothing. She's a wreck over this especially every time she has to look in the mirror