This is an awful place that use to be good many years ago. I agree with the reviews that are previously made about they efficiently get you in, and render very poor quality service. I was charged on three separate occasions for a full single process and the woman only colored my roots. I even had lines left on my head where the color never matched the ends. The colorist was suppose to be the best colorist I was told! The last time I went thinking that she was waiting for my hair to grow out a little more as she had said to color it, she made my hair so light on the roots it looked like I had colored it myself with home box dye. She never touched my entire head not even a glaze or combing through the color yet I paid for the full single process each time. They are chintzy and not at all polite. I gave them three chances to give me what I had paid for and they could not have cared less. Really listen to these reviews that are negative. They also say they are charging one amount to receive a service and suggest a simple procedure but then try and get you to do full heads of highlights to get more money instead. If you agree to get a whole head of highlights you might get courteous reliable service, I say might because I do not know if you would get any better service. I cancelled any further appointments. My hair looked absolutely terrible. I went back to the salon I was going to in New York and I am so glad I returned to them. It is sad what this salon has turned into. I was so disappoint