I have been consistently happy with my cuts and experiences at this salon. Kristen does a great job and she remembered me and my hair after only two visits. All the other staff are also very friendly and welcoming. I have been there at least 6 times now. Unlike some other reviewers, I have never seen anyone act rudely, I have never had to park farther than the parking lot, I have never had to wait more than 5 minutes for a scheduled appointment, and I have never been asked for a credit card to reserve an appointment. Honestly, if I had known they were on a reality show before I went there, I probably would have stayed away, but it's just a regular, (although nicer than average) place.