This was my first visit and I used the app to reserve my place in line and check-in (tip - enter your address even though it isn't required, they will ask for it at the store). There was a bit of a wait but nothing unusual. Based on the other reviews, I decided to ask for Amy. Amy was very personable and did a great job. If you have ever had one of those haircuts where from the first snip, it didn't feel right, this was the exact opposite. From the first cut, it felt "right". The true test of any hair cut is what happens the next day without the professional touch. Amy did a good job and it looks just as good the day after as it did the day of the haircut.