Before now, I can say that I have never given a 5 star review. I can no longer say that. When I moved here from Ohio, I had such bad luck with stylists ruining my hair and turning it wrong colors even when I gave them the formula from my stylist in Ohio. I don't have a style that needs a lot of maintenance so I I first starting having Andrea trim my hair a little over a year ago. I am in the process of coloring my hair grey since I am already about 75% grey. My stylist in Ohio started the process but since my hair was so red, we couldn't lighten it all the way. I attempted to lighten it again at home and ended up yellow and completely fried even though I have really healthy hair. I called Andrea to see if she could trim all the dead. She was super swamped but could fit me in. Once I got there and she was trimming she saw how distraught I was with the color and condition of my hair. She somehow squeezed in doing a color and conditioning treatment. Even though my hair is not where I want it, it is so much better than what it was. Thank you so much Andrea, you are awesome!