I use to take my daughter there a lot so that's why I gave it 3 stars. Don't leave your daughter's with any unfamiliar people. I spoke to the only woman doing hair and I've never seen her before but I told her just a blow out. I left as I always do but when I returned my daughter's hair was cut one side shorter than the other. I found out the woman who did her hair was the same woman getting her hair done when I dropped my daughter off. I asked her why she cut her hair she didn't understand me so I had to use hand gestures and she then responds "trim, that's her hair". So her hair is trimmed even all around until you get to her other ear and it's 2 inches shorter? I don't think so. My daughter said she wasn't facing a mirror so she didn't know her hair was being cut and the woman didn't speak to her about how she wanted her hair parted or anything. My daughter is 14 so she can speak for herself. Blow out is laid as usual but don't let them trim a damn thing.