Very disappointed. If you want a place that will respect your time, look elsewhere. When I called to make my reservation, the receptionist made it clear that I could be no more than 15 minutes late or I would be charged. No problem, I thought, because that means that they will be running on time. Unfortunately, that isn't the case. Twenty-five minutes after my appointment time, I was still waiting, and I informed the receptionist that I needed leave in the next 40 minutes to get to my next appointment. Since my stylist was still with the previous customer, they offered that she could squeeze me in, but I wouldn't get a blow out. When I asked if that would include a discount, they acted like I was crazy. I left without getting a haircut. If you are going to hold your customers to a 15-minute late policy, you should hold yourself to the same standard. I do not recommend.