It is always easy to book an appointment, either through their website or by calling. I've never had to wait more than a week, and most frequently, they can find me a spot within 3 days. I go to Andrea (followed her here from a previous salon) and she never disappoints. I have been trying to grow my hair to 'mermaid length' for a while now and she always magically trims just enough to get the dead/split ends off and to reshape my layers without it looking noticeably shorter! I recently recommended her to one of my best friends who is going for a drastic hairstyle change, and I am fully confident that my friend will not regret taking my advice and seeing Andrea. She is also very fun to talk to and is attentive to the specifics of your hair type.