This is to express my disatisfaction with Famous Hair Knighdale Salon with Shannon .Came to Salon Sunday Afternoon 8.20.2018
As soon as arrive as a walking , I explained Shannon I am here for a simple trim for the back of my hair . She seats me immediately!! I was liked WOW. Didn't have to wait a minute.....too good to be true....
Shannon looks at my hair and asks me how I would like my hair to be cut and I reply that I want to adjust the back of my curly short hair since it regrew fast and unevenly after shaving it off 5 months ago...
Using my body language I explained with my hand that this is how I want to adjust my hair in a straight line in the back by trimming right under my ears. She looked at me puzzled because she didn't really understand what I meant.This was a 30 seconds consultation!
She brings me a book showing pictures of blond short straight hair showing back cuts and compares my hair with, asking me is this is close to what I want. If any picture to compare with it would be short curly hair!!
I clearly said that it my hair needed a straight trim in the back so she starts cutting and that ends up with a shape of trapez which is not what I wanted at all!!! So I reminded that I wanted to have my hair trimmed right underneath my ears and shave lightely in the botton to give some shape. I agree to have her adjust my hair on the side and rectify that trapez shape to try to make a straight line .
The more she was adjusting the more it looked unprofessional.
Left hair salong as soon as I came, disappointed and pissed. Didn't want to tell hair dresser because it was irreversible at that point!
Dissatisfied at home I end up shaving the full trapez and that I did not want and hiding bottom of my hair with hairband until it grows back again!! Famous hair will be famous for messing up Customer's hair.
I wish Shannon had taken to the time to ask me more questions about my vision of my hairstyle and not rush the whole process.
Will not come back ther anymore.
Shanon this email is not to throw you under the bus but to advise for a better customer experience taking time during consultation is very important and will determine the results!!
Regards Sue.