Two stars only because middle aged women seemed to have enjoyed their experience so only keep reading if you are younger and want some sort of trendy color. Very slow, should have been warned. Clearly no experience here in this department. Staff assured me this was gonna be cake but turned into a nightmare. First trip $110 and absolutely no change in color but being non-confrontational paid and made a second appt. Because they knew they messed up they said the next appt was going to be $40. Second appointment a complete tragedy. Stylist could not realize that 1. my hair was not suitable for another bleaching treatment or 2. she left it on too long without checking but all in all what I thought only happened in movies, literally half of my hair broke off. It was horrifying. Barely an apology, and again paid (with no tip this time) never to return. I'll be wearing my hair in a ponytail for 6 months debating why I would ever have tried this place.