When I say I will never go to this shop again in life. So this was the second time I went there for singleness twist. The first time they were flawless. My last visit was this past Monday and the service was horrible. They had four people working on my hair and the pulled and braided my hair so tight it was ridiculous. After I got home I noticed that the majority of my twists were not knotted and started to unravel. So I called Sarah Sheena the owner to let her know and she said that it would be fine since the twists were dipped. Well everyone knows any type of a two strand twists will unravel if not knotted. I just attempted to knot them myself. Also the hair was stiff and the twists looked bunched in certain spots. It was not smooth. Worst experience ever. They most definitely lost a customer.