I don't come here too often because my hair is natural but the times I did come to this salon, I've always left happy. The staff is friendly and the service is great. The stylist that was supposed to do my hair didn't show up but the owner was very professional about the situation. She acknowledged that what her stylist did was unacceptable and she offered different solutions to my problem. She was able to get another stylist who's client canceled their appointment to do my hair. I was very satisfied with how my hair looked in the end and just the overall service of the shop. While I was getting my hair done, I couldn't help but to look at the other stylists doing their client's hair and every single one of them do an amazing job.