I never write reviews (I'm usually just a lurker) but I HAD to write a review for this salon.
I'm only in Cleveland for the summer, so this was a fresh experience for me. The first time I went in I got my hair cut by Vivian. For the first time, a hairdresser cut EXACTLY what I wanted - *just* enough to trim the damaged hair, and the face-framing layers I dreamed of. I looked and felt incredible, and Vivian was so reassuring and communicative.
I decided to go back for a manicure with Katie, who was new but nonetheless incredibly kind, accommodating, and excellent in her work. I never get my nails done (like once a year) and I was looking forward to French manicure and gel polish. When I walked in the appointment was a bit late, delayed by the previous customer, and she said she didn't have enough time for French tips since they take longer. I was disappointed, but then she made a call and shifted her schedule back just for me so we could have time for it, and the nails came out perfectly.
I then had a consultation with Vivian for a full hair bleach and dye (from brown to blue) which was free, and settled on a Saturday to do it. I'd been dreaming about blue hair for months, and I was so nervous about damage to my hair or a bad dye job, as I had a bad experience with the only other coloring I've gotten (auburn red balayage, which looked more scary Halloween highlights).
I was nervous, but Vivian explained everything she was doing thoroughly to ease my nerves and constant questions (I'm a very curious person and I like to know what everything being put in my hair does). It doesn't hurt that she's also a very interesting person to talk to! Time flew by and those 8 hours were so worth it. I have MERMAID HAIR!!! I've never felt this beautiful and confident in my life. She also gave me detailed instructions on how to care for my hair with minimal damage, and how to affordably perform upkeep on my coloring at home. She even gave me her number in case I need any advice regarding my hair.
Every time I've gone to this salon the service has been incredible - everyone in the entire place is so kind and helpful, there's jars and jars of unlimited free candy, and they offer you free tea and coffee as soon as you sit down. The interior design is wonderful, the hair products smell incredible and are sustainable, ethically-sourced, and top quality, but most of all their work is incredible.
Thanks so much Shawn Paul Salon! Watch out, next time I'm in Cleveland, I'll be coming back. (I might even come back just for you.)