I went to Bobbie who I showed a very blended platinum blonde photo of what I wanted to. Came out with chunky orange, yellow and white highlights. She left me under the dryer for a little over an hour with the bleach in my hair, I could SMELL it!! She washed me out with purple shampoo that she admitted she wish she had more of and did not actually tone my hair. I asked her to trim my hair and she only did the ends, didn't touch my layers. I came out with a lot of dead ends and a MESS! I could feel that I still had bleach in my hair so had to rewash my hair when I got home. Was terrible, went back to see Anna who did AMAZING!!! She was able to fix everything and not do any further damage, she gave it a good trim and it looks amazing now!