I have been here many many times and I would like to remain anonymous, as I don’t want to hurt any feelings. I’m not sure what is going on in the last couple months but seems like if you want to reach anyone on the phone you either have to wait on hold for 20-30 minutes and that’s only sometimes that they return to the line, or call later on towards the evening. I like to book closer to seven at night. Online booking is great for my haircut but if you want color call at night. Don’t bother texting during the day either as they only respond at night to that. Maybe they’re just really busy, maybe it’s new management, or I don’t know. Definitely not the duncan brothers I have grown to love. I enjoy getting my hair done by ray and Chelsea and most of the girls are friendly. I am getting annoyed at how hard it is to book there. And anytime I try to contact the penn location it either goes to voicemail, I’m placed on hold, or this salons night receptionist (I don’t remember the girls name) answers.