have not even been at this place and already I can tell you this is not a welcoming place. I made two appointments and cancelled them with enough time, one, I fell down the stairs and sprain my foot really bad, and two, my husband ended up at the ER, I called to re scheduled and the woman who answered told me that, because I had cancelled twice she did not know if they could make another appointment and just the way she talked was very unkind and like "who cares if you come or not" really, I do not want anybody with that attitude working on my hair. Very unwelcoming and unfriendly attitude whether this is just one person or the entire place do not know but I guess I will not find out for I will not be making any appointments to come but, then again according to them "who cares huh!"