Won’t ever come again! Very disappointed with the customer service :(
I found this place when looking for where to go for my daughter’s first hair cut. We arrived a little before our appointment at 10:30 and checked in. We watched multiple families come in after us and get taken to a chair before us. At 10:32, the receptionist came up to us and told us we were early for our appointment and that our hair dresser would be done soon. We took offense to that as we were not early at 10:32; that was past our scheduled time. When I looked over at our hair dresser, she did not look near close to done even though she had been cutting the child’s hair even before we walked in. So at 10:45, after watching even more families get checked in and attended to before us, we decided to get up and leave.
On the drive home, I receive a call from the receptionist and I told her we decided not to get the hair cut done since it was well after our appointment time and we didn’t have time to wait around all day. Her response was her apologizing and saying they were running late, and offered us a free haircut when we return. Had this been her response in the store, before claiming we were early, when we weren’t, I might have considered waiting. But the apology and free hair cut offer was too little too late and we won’t be going back here.