My hair is kind of hard to cut because it's fine but I have a ton of it and I have several cowlick so if the stylist doesn't thin and texture it properly, it becomes a bowl cut instead of a pixie cut. The stylist listened to me and, also, very nicely pointed out I had build up which none of my previous stylists had noted. The cut she gave me was perfect and I've been using the product she suggested for my hair with great success. I'm assuming they put notes in people's files because the next time I went in, on the way back to the chair, the stylist asked if I wanted the same as last time and listed my instructions and, again, cut my hair correctly so it's an adorable pixie cut. Very happy with them.