The atmosphere and the employees are great! My stylist was very nice and made me feel very comfortable. She did a good job on my color. When I was at the salon I noticed that the front of my haircut was shorter than I wanted but thought maybe it was just from the way it was styled but when I got home and played with it and styled it a few different ways, I realized it was about 4 inches shorter in the front than I was wanting and the layers were random chunks taken out everywhere. I also realized that I won't be able to actually straighten my hair without this being noticeable. It fits into a small pony tail so that will work u till I can either find a style that works with the haircut and hides the random chunks or until it grows long enough to correct it.