I have been coming to this salon for about 5 years now. I had the absolute worst experience yesterday and that was the final straw for me. I booked an appointment for 10:30am to touch up my highlights and get a trim. When I arrived my hair stylist that again I made an appointment with was highlighting someone else hair. I was not late, I arrived 5 minutes prior to my appointment. The receptionist gave me the excuse that she took a walk in. So I guess the people who make appointments do not matter. My hair stylist did not start on my hair until 11:15am. I was patient because I needed to get my hair done and I had taken a half day from work. I was at the Salon from 10:25am until 2:30pm. It is ridiculous that it took 4 hours to do my hair when it usually only takes 2. If a customer makes an appointment you should honor it. At no point was I offered anything to drink. The owner did not even come by to apologize for the delay. I really love they way my hair stylist does my hair but after my experience yesterday I will not be returning. If you need to get your hair done and have all day to waste this is the place to come.