London Underground Hair Salon & Spa

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3603 Montrose Blvd, Houston, Texas, 77006, United States

(713) 497-5510 www.facebook.com/londonundergroundhairsalon

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Reviews

Courtney

Nov 14, 2020

Rude unprofessional disgusting manager

The place was dirty and there was Absolutely horrible customer service. I’ve never been so disrespected in my life as a paying customer. Worst $55 I’ve ever spent. The manager (the fat one with a room to the right on the first floor) was a nightmare and extremely rude and incompetent. I will Be leaving a review on every outlet that I can! Making it my business to alert any and all. There are way better places to go where you will be treated like a human being and like a valued customer.

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Kelly Drown

Dec 13, 2017

Christine is just amazing she is truly the best. There is no one that I trust more or have more confidence in to make my hair look amazing. There is nothing that she cannot do and she always listens to my needs and wants and delivers accordingly. I always leave with silky, shine, health, happy hair that looks it's best. I have been going to Christine for years and I would follow her anywhere.

Sarah Shyne

Feb 18, 2018

I used a Groupon and upgraded to a balayge. Marissa was great. She explained everything and helped me understand my hair and why products are ruining my hair. Even went back in for a Brazilian Blowout!! Which Marissa did and I love it!! The color is probably the best I've had in a long time!! My hair doesn't feel dried out like it usually does. This is a drive for me as I live in Spring but definitely worth the drive!! I will be going back!

Diana G92

Jan 7, 2018

The stylist was good by the manager is a weirdo. Very rude and unprofessional. For such an expensive salon the customer service has to be better. Won’t be back, ever

Stephanie DeLao

Jan 15, 2018

I purchased a Groupon for a cut, deep conditioning and partial balayage. They honor the Groupon price in the salon, which was helpful because I did not have to commit to the purchase until after additional fees were communicated to me based on my specific hair color/length and upgrade options (full balayage). The salon is cozy and they serve complimentary coffee, water and wine. This was my first time doing balayage, but the stylist was really friendly and helpful at easing my nerves. I brought in a few photos. One for cut and 3 very similar for the color. After the stylist explained the process and difference between the partial/full balayage, I chose the partial because he said he could accomplish the same results with a partial as shown in the photos I brought. When the color was complete, I was kind of quiet because I wasn’t thrilled with the results. He sensed this and asked a lot of questions to help me communicate how I’d want it to be fixed, which was extremely kind and patient of him. The owner, Christine, also popped over with her suggestions and they worked together to try to meet my needs. I still wasn't crazy about it, so I ended up coming back another day for her to fix the color once more and I LOVE it now. My suggestion to new clients would be to come prepared with communication points to describe exactly what you want and do not rely on photos alone. Explain where you'd like the color transition to begin, what color, etc. Since I had never had balayage done before, I did not know how or the need to be specific. If you can find high-end stylists on Instagram, they usually explain why they chose a particular technique/style/shade for their clients based on their face shape/tone, which should help you to communicate what you want done. Christine, in particular, is really good at knowing these things without prompting though.

Mu Tist

Aug 20, 2017

After having long hair for a very long time I was nervous to trust someone to make it shorter just the way I wanted. I am extremely happy Alex was the one that made it happen. He is awesome and very knowledgeable I would recommended 100% to everyone.