I had a appointment for my daughter for prom with Lydia, she didn't acknowledge we were there even though she sat right behind the counter. she spent FOREVER with a customer not starting until FORTY FIVE mins after our scheduled appointment. the books they gave us were from the 80's, extremely out dated. She had no respect for our time. I had no choice but to wait because it was late on a Sunday but the experience was infuriating. she stood at the register laughing as it got later for my daughter. Then she had the nerve to tell me that she needed like 3 hours to work on my daughter's hair, after she wasted 45 mins. my daughter's hair came out awful, she blamed time ironically, wasted 80 bucks. zero stars to this place.