I'm not surprised the reviewer was turned away as a walk-in, esp if it was a Saturday. Lots of talented hair stylists here. Most of them book up and have so many loyal clients they don't depend on walk-ins, plus they take multiple days off every week. It just depends who was working that day, and what time it was. Teresa has been cutting my hair since 2000 - the cut is always perfect, cleans my neck below the shirt line, and even a quick snip to any overgrown eyebrows. All without asking. You don't get that attention to detail everywhere, if I'm in the 757 this is where I go.