Ulta Beauty

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4.0 Google Review

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11500 Midlothian Turnpike #800, Richmond, Virginia, 23235, United States

(804) 594-7040 www.ulta.com/stores/richmond-va-171

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Google Reviews

Kelly haraciofarinabo

Dec 31, 2017

So sometime ago, I needed to pick up some things at this Ulta. This VERY kind young lady SARAH helped me match a foundation shade. She was UNBELIEVABLY helpful and kind I never thought customer service could be so INCREDIBLE. She seemed to know exactly what she was doing and was very knowledgable about all the products. I just had to give her a HUG. She is AMAZING!

Sawyer Filiatreau

Jun 24, 2017

I came in to buy some gifts for my girlfriend. As soon as I walked in the site I had no idea what to buy quite frankly. But I was quickly approached by a employee named Brooke. She was very polite asked good questions and helped me pick what she thought my girlfriend would like. And when my girlfriend received her birthday present she was not only surprised but over joked with what I had bought her. It was exactly what she wanted. I thank brooke for her patience and effort to provide some of the best customer service iv ever received anywhere.

Krystal Nichols

Jun 4, 2017

My thin, poorly shaped and over-plucked brows were in desperate need of attention and I didn't know where to go. I took to the internet for insight and came across some reviews for my local Ulta, and many of them referenced this magical brow wizard named Caitlin. My instincts told me she was who I (and my sad brows) needed to see. I called the store and just by pure luck she was working. Fate!! I was able to make a same day appointment and took off to see her. She did not disappoint. She had me at "goth princess". Caitlin has a great sense of humor and made me feel at ease despite my nervousness and embarrassment (you guys... my brows are rough... No lie). I love that she was so knowledgable and passionate about her work. She discussed the best course of action to get my brows to a good place and mapped them out. She showed me what I'd never seen before; there are hope for these babies! I left with feeling educated about what I needed to do and excited about the possibility of having beautiful, fuller brows. I definitely recommend her and I'm happy to add to the multitude of great reviews that sing her praises. She's definitely the Brow Guru! So go see her. NOW. You'll be glad you did!

Samantha Sandridge

Nov 21, 2016

Horrible experience. Went in after a "bleaching disaster" and some of my hair was very damaged from bleaching. I was going to get a deep conditioning treatment, some inches off, and my hair colored the way I originally wanted it. First thing the lady did was speak slow and repetitively, as if I am a young child. Not a good way to speak to your client. Second, after seeing my hair, she continued to try to convince my to get more than three inches off my hair and have it dyed any color besides the color I wanted (what is the difference between purple and silver? None... Still a hair color). She then brought in another employee, and spoke with her about her idea, the entire time telling me how bad and ugly it looked. The other employee agreed awkwardly with the lady, so as to not start anything, but it was very uncomfortable for me. So I ended up saying no thanks, and went somewhere else to get my hair done. I'm not about to pay these rude people for something I can get done better with a nicer person. Worst Ulta experience in my life, and I will not be returning.