I had the worse experience of my life. My hair was beautifully long and I asked her only to trim the ends so it would stay healthy. She turned me away from the mirror through the whole process. I didn't see what she was doing. I thought it was an unusual practice, and did not want to believe she was doing it in purpose. The end result was a very uneven cut almost half the length. I was crying. I felt violated. They offered to fix it. I was afraid they were going to make it worse and leave it even shorter. For days, I had to do a lot of research and work to find someone who would fix it. I am never ever going back to that place. When I called to leave a complain they said they would called me back and never did. This was definitely an expensive way to get my hair damaged.