Allure Salon

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4.3 Google Review

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2046 Westlake Ave N #202, Seattle, Washington, 98109, United States

(206) 441-4500 www.allureseattle.com

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Lauren G.

Apr 26, 2018

I rarely write reviews, but my experience at Allure Salon with Amani was so upsetting I feel the need to share. I scheduled a full balayage with a trim and ended up having to switch my appointment from a Wednesday to a Friday. Amani got me in no problem (her website showed availability so why would I believe this would be an issue?) I went in for my appointment, Amani asked what I wanted and I showed her pictures of bright blonde balayage and told her that "I know it might take a couple sessions to get me here, but this is the look I am going for" (I am currently blonde but not super bright). She stated no problem at all, let's get you bright and blonde! I've gotten many full balayage's in the past and it usually takes a couple hours of painting to get each layer of my hair. Amani painted about 10 sections of hair (took a total of 45 mins) and then let me sit there to process for about 30 minutes. I was already hesitant and kind of worried about what my hair would look like with such little color painted in, but I gave her the benefit of the doubt since she was the professional. As my hair is processing her friend/next appointment comes in and Amani starts doing her hair (not a problem at all) however, once she put me in the shampoo bowl and washed my hair real quick she threw some toner on my hair and did not say how long I was supposed to sit there for, she left to continue working on her friend and I sat in that bowl for over an hour with my neck against the sink, no offer for a magazine, or if I was comfortable or needed anything. I felt completely neglected for an hour while she laughed around and worked on her friend. When she was done with her friend she finally finished rinsing my hair and got me into the chair. She brushed my hair out and asked what I wanted for a trim, I said the absolute bare minimum. So she did that, which took about 10 seconds maybe. Once she started blow drying my hair, my worries about the lack of color in my hair were confirmed. There was no change to my hair, if anything my hair looked darker from the toner. I expressed this to Amani and her response was "did you see how much product I used on you?" Uhmm no I am sorry..I am not a hair dresser I don't know how to differentiate between a lot and a little amount of product. All I know, is that 10 painted strands of hair is not a full balayage. I very respectfully emphasized how I did not see any difference in my hair and she did not offer to add any more color or anything. When I went to check out she said "I did not charge you for a haircut" (well thanks, you little took a dusting off that took 10 seconds). I gave her a 25% tip on top of the $200 balayage that I paid for. I did this to be nice, and in hopes that we could arrange a time for her to add a couple pieces so that I could notice a difference in my hair. This did not happen. I texted her that evening at 5 pm and asked if I could come in sometime when she has time to add a couple pieces near my face so that I could notice a difference in my hair. No response. The next morning, I texted her at 10:30am and said that I was disappointed in the lack of customer service. She immediately texted me back at this point and seemed very defensive. She said that I did not give her 24 hours to respond and that she was very professional and had great customer service....and she tried to make me feel bad by saying she squeezed me in to her very booked schedule last minute (remember, I checked her website for availability and it showed she had an empty schedule that is why I asked to switch appointments) long story short I ended up apologizing to her and asked AGAIN if we could figure out a time for me to come in and get a couple highlights near my face so I could notice what I paid for. She did not text me back until 2 days later...At this point I had scheduled an appointment with someone else. I told her this and she said "ok". Moral of the story...it was not what I paid for and the lack of customer service is what shocked and upset me the most. I definitely will not be returning.

Becca Luna

Mar 7, 2018

Amani owns her own salon and is a badass gal with a talent for hair. She’s great at what she does. Amani listens to clients and is honest with them. After seeing Amani for the last two years (I originally came to her from a keratin promotion), I’ve realized she has many repeat clients that come to her for their hair but also her stories. She’s fun to talk to and I always feel great when I leave. I would recommend Amani at Allure Salon to anyone.