Online check-in is a joke! Did a online check in at 6, was told it would be 32 minutes. I arrived at 6:30 and I was told that there was one other guy that checked in an hour before me but never showed up, so I should be next. About 10 minutes later this person showed up...well past the time he was given when he checked in online. When the girl finished with the person she was with, she called up the other person before me even though I was there first and arrived exactly on time when my check in told me to be there. She rudely told me that there is just a list people are put on when they check in online and that they don't take appointments. So basically you can do an online check in at like 8 in the morning and not show up till 6 at night and be first in line. I will NEVER go back to this place and I would suggest that you find somewhere else to get your haircut too. ...they really have never given me a good haircut anyways. They just rush through it to get as many people in and out as they can so they can get the most tips they can.