This supercuts is okay for spur of the moment haircuts that you aren't too worried about most of the time. I've been to this location a dozen times or more. I've never once seen the same people working in the shop, there's always different staff. It's likely the management is what causes many of the problems some customers may have experienced here. Every time I've gotten a haircut, it has been cheap in both cost and quality, but my hair has definitely been cut. Sometimes the cut is fine by my standards, and other times it takes about a week for my hair to be fine by my standards. I don't often have a long wait, but occasionally there has been a long line and I've opted to go elsewhere. If you want a better experience, try going somewhere that requires an appointment.