I went here after consulting at other hair studios and I found the staff initially to be very pleasant. My stylist seemed pretty great and promised to help me get the shade of red I've been dreaming of, with a dye I could come in every 8-10 weeks to top up. I thought it was odd that the dye itself is a wash-off type, but I don't work there so I shrugged it off. After 3 weeks though, my hair was barely red anymore. I wondered if maybe I was just "color blind" to the shade after seeing it on myself for awhile, and Im a student so I was studying for exams but decided after 1 more week I was definitely not imagining things. When I went in, I was told it would cost me $50 because I didn't come in the moment I noticed it, despite having to come in 4-6 weeks too early. I refused as just getting a red dye and long hair trim cost $230 so my stylist promised to find a way to fix it and that he would call me the next day with a solution, and I'm still waiting for it! I'm incredibly disappointed and wish I hadn't completely wasted money I needed. I recommend skipping this place and finding a stylist that really understands your vision. Good luck though.