My hair is red when I wanted brown and blonde balayge hair. Lauren was very unorganized and seemed confused and she kept dropping things and I believe she used the same comb on me as someone else, very sloppy, she didn't even have time to sweep floors with hair. I was quoted 200 dollars including a color cut and curl, she had no time to curl after she was behind and still charged me 200 dollars, it took 3.5 hrs, she only trimmed my hair which I wanted a trim but 200 dollars, i am very unhappy with my hair, I had three pictures with me and my hair looks nothing like them, I want to cry, I didn't want to be a redhead, my hard earned money down the drain......now I have to pay more to get it fixed in a few weeks. Would not recommend...I wish Ule was still owned the place, she was great, when she did my hair it was perfect and not red.