I made an appointment at this establishment as I was in town for work. When I called the reception was very friendly and accommodating. I arrived for my appointment and I was quickly taken to a seat and met my stylist. She was friendly and seemed very nice. I showed her a picture and we talked about a base colour and partial foils. All was good. After she toned my hair at the sink I went back to her station where she blow dried me. As she was blow drying and styling my hair I was noticing that all of the foils she put in my hair were underneath and when all was said and done you couldn't see any. I had told her I had one length hair in the initial consultation so I assumed she would know that if you only foil underneath it's likely you won't see them. Anyway long story short I told the receptionist when I went to pay I said I shouldn't have to pay for poorly placed foils, my hair looks like an all over colour... she agreed, until the stylist came out and argued with me that I could see them... figure that one out...? Anyway, They made me pay for the foils. I let them know I was a first time client (you would think for new business they would just remove the cost of the foils or at least offer to add a few more to ensure a happy customer... nope.) So, the moral of this story is... avoid this place at all costs... or it will cost you.