Darling Nail & Spa

Claim Salon

2.6 Google Review

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800 Grand Lake Rd, Sydney, Nova Scotia, B1P 5T9, Canada

(902) 539-1968

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Google Reviews

LM Designs

Nov 14, 2023

In addition to reporting this business to consumer affairs, I am posting review as well. The pedicure itself was deserving of 3 stars but it was the shady billing at end that has shocked me. When the person I was with mentioned cost was $147 for two basic pedicures without polish, I immediately asked for bill. There was no breakdown of pricing and I knew their brochure was $50+ (50 for basic). I called and asked them to explain the price, I was told they charged ten dollars to remove polish and then the tax. I explained this doesn’t add up to the final cost.He then advised we were charged for the “tools used”. I said you mean the implements required to actually do the pedicure and he said yes. I was shocked. It’s not like we left with them and how were they going to do the pedicure? The price of this basic pedicure alone is ridiculous and double the cost I would pay in BC and now they add in fake charges of tool cost when I challenge their billing. This is consumer fraud and they took advantage of my elderly mother being finished first and choosing to pay before I was finished in my chair. DO NOT GO HERE.

Heather Lewis

Dec 28, 2023

I’ve had acrylics for over a year. First time at Darling. The staff argued and raised voices with several customers. The language barriers are significant making it hard to communicate your needs. The shop is dirty and poorly ventilated. Manicure: Within a couple days the polish started peeling. One nail completely broke in half. The shellac looks thick and bumpy. I had to ask her to file the underside. She did not check for eveness. Pedicure: my big toe nails were cut way too short and the sides cut out deep. The rest of the nails were not filed; some cut short, some left longer. They will probably grow back ingrown. The colour is thick, bumpy and doesn’t properly cover my nails. I tried to speak to an associate but he only repeated text book responses like “you need to communicate if you want nails shorter”. Clearly, he wasn’t interested in listening to me or providing any kind of customer support.

catherine macintyre

Jan 2, 2024

Top layer is bubbly and previous color is seen under the new polish. Very unfortunate expense, I’d recommend AAA nails or Faces When I asked staff they gave me conflicting explications and I felt very uncomfortable and did not want any confrontation so I politely left. I would have been fine if someone fixed the mistake but it was too uncomfortable the way they responded. Interestingly I am unable to add a photo to this review, if I could I would have needed nothing more than the photo.

Emma MacGillivary

Nov 28, 2023

Went here with my sister to get acrylics done, when filing down the extension they cut my finger with the file and covered it with NAIL GLUE, no discount or anything and proceeded to charge me and my sister $230 for two sets of pretty basic nails. The salon was also disorganized and no proper ventilation.

VP Special Events Nottinghill Preschool

Aug 5, 2023

Second time going here (first time was two years ago), and both times have been absolutely dissatisfied. The first time, the shellac polish bubbled almost immediately on all of my toes. The second time was yesterday snd the same thing happened, but to a lesser degree. I returned today to see if I could get a refund (zero refund policy) but they only offered to fix it. I reluctantly agreed to having them fix it, as given my experience thus far, I’m not at all confident it can be fixed. However, they could only take me at a certain time today which I absolutely cannot do as I have to leave town to catch a flight. I suggested a gift card for a partial amount ($25 vs the $80 I wasted yesterday) but this was point blank refused. The guy (manager?) has zero customer service skills, and was quite rude. I’ll definitely advise friends and family to avoid giving business to this place.