First time with Nicky today. The running theme with the positive reviews is that Nicky genuinely cares about what she produces, and that was my experience as well. I have been growing out a short mohawk for some months now, but it was time to trim it as it was growing out uneven. The plan is a long bob, with the lower half of the head shaved for a glam look when down, and a Rock & Roll look when up. I was dreading getting it trimmed because in my personal experience, stylists ALWAYS cut a short hairstyle much shorter than what I ask for. So I went in, asking her to just even out my hair and not touch the length; I didn't want to undo the progress I'd made. She humoured me, started out by cutting only what I asked, then reviewing. Every time we did, I agreed with her recommendations to cut a bit more, then add some layering, then some texturizing. But she did it in baby steps, adjusting to my comfort level, and gaining my trust. In the end, I left with an actual hairstyle, and not just something I have to tolerate while it grows out. So pleasantly surprised with this outcome and it's all down to Nicky's patience and obvious skill. I will be returning AND recommending her to family and friends. With respect to the negative reviews, keep in mind there is such a thing as writing bad reviews, and blackmailing for money to take them down. A couple of negative reviews here strike me as such, as they are so hyperbolic as to be truly unbelievable when factoring in the positive ones.