While I received a fantastic haircut, totally unsatisfied with the entire check in and waiting process. Been trying to get a cut for the past 4 days but the wait times showing were always in excess of 45 minutes. Finally had to do it yesterday. Started the check in process showing 40 minutes and at completion it had jumped to 47 min. I ran a few errands and during that time a few more minutes were added, it turned in to 55 minutes total. When i arrived there were 7 people waiting plus about 4 more checkins showing on the system and a few walking ins were told it would be about an hour and a half wait. The problem was only 2 stylists were working and apparently new coupons were just released. The guy ahead of me paid less than $10 I paid more than $20. It was a great cut well worth it...but the system is broken. When this location opened last year they had 4 or 5 stylists working and that number has slowly declined. I will give them one more chance in a few weeks, however, there are other options.