Got my hair cut there on a whim a couple of months ago. I’ve been there before and have always been satisfied. The last time was awful, unfortunately. Hairdresser didn’t even wet my hair. It took her less than 10 minutes to give me a short, supposedly layered, cut. Speaking of cut, she scraped the back of my neck with her clippers 3 times and I discovered the welts on the way home as she didn’t use the mirror to show me the back of my head. When I told my son of my experience, he said,” Oh, you must have had The Butcher of the Balkans. She’s infamous.” I don’t remember the name of the lady who “cut” my hair but I can’t be the only one dissatisfied with her expertise or lack there of.