Called the Ellerslie location to ask if they could handle biracial hair where one parent is of African descent and they said they could do a trim. I ended up checking in online at the South Common location as it was more convenient for us. My two girls, my mom and I walked into the South Common location around 12:30 pm on Wed Aug 29th 2018. As soon as the group of stylists saw us, they starting shaking their heads. They were smiling but asked if I was there to have my daughters' hair done. I said yes and they started shaking their heads again saying they could not do "curly hair", and one of them came over and touched my eldest daughter's hair without permission which was quite rude as if to demonstrate that her hair was impossible. It was disrespectful and unnecessary. Black people often have to go to great lengths and expense to get their hair done, I was under the mistaken impression that a popular chain salon would have trained stylists in all hair types or least be able to politely and in detail explain why they cannot. It is not that her hair is curly, I am sure it is because it is Afrocentric. If my girls were all black, I would not bother, but they are mixed and the texture is definitely manageable with some care and effort. Sensitivity training would be ideal in this scenario. I have booked with Beaners (who train all their stylists to handle all nationalities and textures) and hope all other parents know not to take their afrocentric haired children to Great Clips.