I had been going to another salon on the southside 3 times. This last visit the hairdresser did not listen to my request for more highlights and instead bleached my whole head, I ended up with the most horrific orange roots and a really bad color. I went back the next day to get it fixed, underwent another round of color/toner only to have my hair an absolute ridiculous mix of bad color. I then decided I could no longer trust this salon as they made the problem even worse. I called Divine Hair based on reviews and interviewed them on a possible solution. I got to speak to Jocelyn and she was very understanding and lined me up with Jenn for later in the day. Although my hair is not where I want it to be, had to go dark to get rid of red, the ladies at Divine were miracle workers. Due to the disaster I had come in with they spent 30 minutes discussing the options for correction before starting, and very aware of the need to be very cautious with my fine hair. I have a new salon that has my confidence and appreciation for a job well done. More importantly they are true professionals and understand hair and color!