Nuh-uh - out of three appointments Holly was late in getting to me on all 3 occasions - the last time I was on time @ 3:30 and, although she walked by me and said nothing, she finally started on my color at 4:10 - 40 mins to wait! One can only drink so much water and eat so many 'snacks' and read so many magazines - good thing i brought my book! I got no apology for her being late, was left with color on my hair 40 mins when i know it takes only 20. When i asked if i could have some pink waves to blend she put 2 huge bright pink spots on each side of my head...although I said it's was a bit off and too intense she simply stated "oh it'll wash out"...i was even embarrassed after that to go into Safeway, washed my hair 7 times that night and 4 more the next day - yes, i counted - so that i could show up at work not looking totally ridiculous on Monday. That's it for me! I pay for the service - be on time and at least have some humility - easier to forgive.