If I could give this place 0 stars, especially the stylist Micaela, I would. This salon has no concept of customer service. I had an appointment booked for an overall color and I had previously booked with her multiple times. Due to an emergency, I was running late. I didn’t have access to my phone but I borrowed someone’s to leave the salon a message because I was worried that poor Micaela would think I’d no-called no-showed. Yes I said leave a message because their answering machine said that until 2:30pm they wouldn’t have anyone available. I wasn’t even late yet just running behind! As soon as I was able to (at this point only 2 minutes late) I rushed there. While I was one block away from the salon, I received a phone call from the receptionist who told me that while I would not be charged a fee, they would be canceling the appointment because Micaela was too closely booked. Clearly not my problem. I told her how close by I was and that I would be less than 10 minutes late. She told me that didn’t matter. Really? Less than 10 minutes late due to an emergency with sufficient notice and that’s worth canceling an entire booking and losing over $100? My my how nice it must be to be a “small business” like The Collective.
I booked the appointment because I have an important event this weekend and wanted to look nice. I told the receptionist this, as well as that I would not be available to rebook and that if this booking was cancelled I would not be rebooking with them again. She put me on hold to confer with Micaela and when she came back said that they would still be canceling the appointment. As I said, I’ve been to see Micaela multiple times before and we had discussed this hair color at my last appointment. I stressed this to the receptionist but apparently when she relayed my message to Micaela, it fell on deaf ears.
At this point, I was down the street and would have been at the appointment in another minute.
I should also mention that I tip at least 20% every time. This kind of ungrateful, dismissive attitude towards a polite, repeat customer, especially coming from a stylist who is mediocre at best, reflects poorly on The Collective as a whole. Their apathy shows that they have no respect for their clients.
In my previous appointments with Micaela she was just okay. She is moody and doesn’t make conversation. I’ve left her good reviews to the salon in the past because I felt bad for her as a young, awkward stylist who doesn’t appear to fit in with the rest of the staff. But clearly this was a waste of time and I should have put that in a public review, as I’m doing now.
After reading other reviews I can see that they also lie publicly, by claiming that they have a 15 minute grace period for late arrivals.