I went in for a massage because I had a gift card. The massage itself was excellent, but I can't say the same for the rest of the staff or the facility. While the front of the shop looks nice, the cleanliness of the back hallways, restrooms and massage room left something to be desired. The girls at the front barely spoke to me and had no sense of urgency or pleasantness whatsoever upon check-in or check-out. Walking back for my massage, there were cleaning supplies, cardboard boxes, mop buckets, towels and various other things sitting out and around everywhere. It was also obvious that cabinet doors, handles and other surfaces aren't wiped down very often. I just didn't get that clean, fresh "spa" vibe that you normally get at a place like this... it felt dirty.