Called and made an appointment on a Saturday close to Christmas. Got in with no problem. All of the girls there were very nice! I got my hair cut by Mary Catherine. I showed her a picture of what I wanted, but said I trust your judgement to do what you think will be best. (This was my first time ever being to this salon) My hair was past my shoulders and I wanted it cut off! She was excited and put a lot of work into my hair. I felt like my hair was a piece of artwork to her, and her attention to detail was awesome. I loved it! And she even showed me how to style it. She styled it straight, but I have a perm and it looks so cute even when I don't straighten it. I WILL be returning back and trust her with my hair completely. HIGHLY recommend this place! Haven't had any experiences with anyone else from there yet, but I'd assume they'd do just as great a job.