JCP Salon

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4.0 Google Review

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5111 Rogers Ave, Fort Smith, Arkansas, 72903, United States

(479) 452-2420 stores.jcpenney.com/ar/fortsmith/salon-fortsmith-ar-1961.html

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Google Reviews

Brooke Vaughn

Jul 9, 2022

I had gone to get some shaping around my face and some dead ends trimmed up and maybe some layers, and upon my arrival I'd asked if they accepted walk-ins. They advised that they did and they'd check to see if anybody was available. I'd advised that in the event that nobody was available then I'd be content to either wait or even come back at a different time. One lady insisted that, even though she was in the process of seeing a customer already, that she would give me a couple minutes of her time. She did not listen to what I wanted and and bkew me off. She insulted me and the way that I part my hair. The whole three minutes of her time that she gave to me to install shelving units in my hair and degrade me. She told me that my hair was dry and hard to cut because of it, but didn't have time to wet it down. I would've happily waited. I mean, she actually took about three minutes. I paid fifty dollars. After getting in the car and crying my fiance had taken me to get a twenty dollar hair cut to fix it and even the lady cutting my was appauled. She thankfully fixed the damage and my hair looks great now. I grow my hair out quite long before getting brave enough to get a haircut, and that situation left me feeling the same. I suppose it's process of elimination. Now I know how they treat their clients. I hope that the woman who had cut my hair has the potential to read this so that she gets to know how she made another human being feel. If she was going to mess up my hair because she wanted to hurry and get it done, the least she could have done is shown some kindness.

Dorinda Hayes

Dec 5, 2021

Patty Beaver is the best!! I haven’t had my hair professionally in years. This woman made me feel so comfortable. And helped me through every step because I had no idea what I wanted. All I wanted was all that dead ends cut off and to start over again. Over the years medication a sickness has caused hairloss and now it’s comp back. She gave me the cutest cut and it’s so easy to take care of. I’m Certified Nursing Aid and I’m used to just pulling all my hair up in a quirky bun and running out the door. Now I can style it so easy. Thank you so much Patty Beaver!! I’m sorry I cried in your chair but they were tears of happiness!!!