This place was awful. I called ahead to make sure there was someone there that knew how to do a pixie cut because I needed mine trimmed up. The lady assured me she could and when I got there she went on and on about her 30 years experience and whatnot. Even so, I showed her a few pictures of exactly the style and length I like to make it a little easier for her. She completely butchered my hair. She cut most of my bangs off and gave me a guys cut. I saw what she was doing and told her to stop she was doing it too short. If I hadn't stopped her I would have NO bangs. On top of that I warned her multiple times of the earring I had at the top of my ear. But she was too busy blabbing away and not paying attention and ripped it out of my ear. I didn't get her name, I was so ticked I had to visit all of my family out of state for Thanksgiving looking like a dyke, but it was an older lady. And yes, she still made me pay for her hack job so obviously she got ZERO tip, & I normally tip really well.