I have tried this salon twice, both times were not pleasant experiences. Today, however, was the nail in the coffin. I called around 9:15 to see if there was any appointments available for today. The employee who answered the phone said that she could not access the schedule book as the the manager was not in, but if I came in at 10 AM she had availability. I was there at 9:50 AM. There was only one employee working at that time and when I walked in asked if I was the person who called for an appointment. I told her yes. She said that there would be someone coming in at 10 who could cut my hair. I said okay and sat down to wait. The TV in the waiting area was blaring (I really do mean blaring) Sports Center. At 9:59 the next employee came in and said that she had another client scheduled at 10 but that a third person was supposed to be coming in today and she would text her and see if she was on the way. I said okay. I waited and waited. Finally, the second employee states that the other stylist was not coming in but that she could cut my hair after she finished her current client, a man with short hair. I said okay, thinking that it would take about 20 minutes at most for a hair cut. Forty minutes later, the haircut was finished but apparently he was also going to get a full facial and eyebrow tweeze. I could not wait any longer especially with the TV blaring in my ear and I left. I am surprised this salon stays open with the poor scheduling and customer service. I had nearly the same experience the first time I tried them. Will not be going back.