Rude and unfair customer service. I have been a regular at multiple Great Clips establishments. I’ve always had a good experience with them until I went to this McHenry Village location. I took my daughter to get a haircut, and I stood outside for the beginning process to follow COVID-19 protocol. Once I saw she was almost done, I re-entered to get ready to pay. This is when things took a turn for the worst. Karen, the manager, told everyone inside to step outside if they weren’t receiving a haircut. So, both another lady and I were about to step outside when I hear Karen tell the lady that she can stay because her kid was getting a haircut, but demanded me to step outside when my girl was also there. I felt unfairly targeted by her preferential treatment towards customers. As a result, I will no longer support this location that allows this type of discrimination