I can only give a 2 because when i find one that is good, they leave. Melanie was fantastic, Kim was very good. And now, Asian(not sure of nationality, sorry) man is fantastic. My kids have tried others, but not so good and some really bad. I have to say the only one with great personality was Melanie. I do not like that when we ask for a specific person, they get upset because we do not use them or just pick anyone. They always try to pawn you off and then get mad. That is how it works people. I do not like when they just hurry and don"t give you the time you paid for.It is lacking the professionalism atmosphere. Prices are o k. So, I just called and the Asian man is gone. The really great ones leave! I am sure on to better!!!! We went last weekend and my grandsons did not get their haircut because the three there were not ones we want cutting their hair.