If I could give no stars at all I would, went in because my salon did not open down the street which I had a appointment with, so I saw this fabulous looking place Renaissance I needed to get a trim, and scalp treatment, due to a very bad accident, and months of physical therapy and rehab very stressful, my hair went through a period of loosing some, not to the point that it was balding, it still was pretty thick, just not as thick as before the accident, my hair way past middle of back nearly to waist, always had way long hair, never short, or even near short,all my supplies were for long hair, curlers, even had heated rollers custom for long long hair and the girls name Natalie Ellens (who they gave me) and she first treated my hair with the 25.00 hair scalp loss treatment, okay, then she sat me down at her chair, grabbed my hair in her hand sideways and said this much? showing me sideways from my head a couple of inches and actually took my hair to the back where I could not see it and held it in a pony tail I could hear her cutting a lot of my hair!!!! one long swipe with her cutters, I knew by the sound of it, she butchered me, I was pissed, and in shock, when it fell to above my shoulders, what a jerk. I just wanted to get the hell out of there, she wanted to put highlights in, use a hot iron it, can you believe that? then she began to blow dry it, and burned the hell out of my scalp on the left side, I gave her my Christmas present, from my husband a 100.00 bill told her to keep it, just wanted out of there, we had made a appt for a eyebrow wax before the butchering began, I get home my husband could not believe the short haired haircut she gave me, my friends and family said the cut was horrible, cause she forgot to trim the front so my hair is all broken off in front and scraggley and my hair has only grown a couple of inches, all the hair underneath is shorter hey Natalie if you wanted to try a hair style why didn't you give one to someone who wanted one, I loved my very long hair, and you took off many years of growth, and then she had the nerve to text me a appointment for another haircut 3 weeks later, How rude you are!! why would I want another haircut? I never wanted one in the first place, just a trim!l