I hate to do this, because they where SO nice, but nice will not give me my time back or fix the monstrosity that is my hair. I had to go in three times. The first time I left with chunky brassy highlights, roots, and a half way processed line at the very front and center of my hair where he tried to do a quick fix when he saw how badly he missed. I will say the next day he took me back very graciously when I called and asked for it to be fixed. The problem is I sat there for two more hours and instead of the problem being fixed I ended up with just more of the same problem. Half way processed hair in patches around my head. The worst part is he saw it and said "we'll have to just get that next time". The third time I went back in I asked to have a different stylist. She took me in that day (so nice) and stayed late (again, I appreciate that), and although it was WAY better, it still is not good. The color is the oddest that has ever been on my head. It's a weird highlighter yellow and not even close to what I wanted. They did only charge me for the first color (not that that's not appropriate, but they could have been jerks and they where not) I now have to pay again somewhere else to have it fixed and regretfully will not be going back to this salon. Blondes beware. The damage is real.