Whenever I don't go to Nancy, I later regret it. Nancy listens and asks questions to make sure she understands what you are going for. She is also honest when it comes to telling you about what isn't really possible considering the reality of the hair you have. This is a quality that I have found to be lacking with other stylists I have had in the past. She knows what she is doing; you will feel it by the confidence she has with managing scissors and strong hands. Once time after I had my cut for a day, I felt it was too long and I called. She squeezed me in the same day to adjust the legnth. The salon is vintage, all original art deco. I think it should be registered as a historic landmark.